Content Moderation Charter

1. Purpose

The Content Moderation Charter establishes the rules for user-generated content on the 01mana platform, including reviews, testimonials, recommendations, and community interactions in the Talkzone.

This charter aims to:

• Protect freedom of expression while maintaining respectful discourse
• Prevent harm to users, businesses, and the platform community
• Ensure content quality and reliability
• Maintain a safe and welcoming environment for all users

2. Freedom of Expression

2.1 Authorized Content Types

Users may share:

• Product Reviews: Personal experiences with purchased products
• Testimonials: Stories about business interactions
• Recommendations: Product suggestions with personal insights
• Questions: Inquiries about products or businesses
• Experiences: Detailed accounts of purchases and usage
• Advice: Helpful tips based on personal experience

2.2 Content Guidelines

All content should be:

• Genuine: Based on real experiences and honest opinions
• Respectful: Polite and considerate towards others
• Relevant: Related to products, businesses, or platform features
• Helpful: Providing value to other users
• Accurate: Factually correct to the best of your knowledge

3. Prohibited Content and Behaviors

3.1 Hate Speech and Discrimination

Prohibited: Any content that promotes hatred, discrimination, or violence based on:

• Race, ethnicity, or national origin
• Religion or religious beliefs
• Gender, gender identity, or sexual orientation
• Disability or medical conditions
• Age, appearance, or physical characteristics
• Political opinions or affiliations

3.2 Harassment and Threats

Prohibited: Content intended to intimidate, harass, or threaten others:

• Personal attacks or insults
• Threats of violence or harm
• Stalking or persistent unwanted contact
• Revealing personal information without consent (doxing)
• Coordinated harassment campaigns

3.3 Defamation and False Information

Prohibited: Content that damages reputation or spreads falsehoods:

• False accusations against businesses or individuals
• Deliberately misleading product information
• Spreading unverified rumors or conspiracy theories
• Impersonating others or forging identities

3.4 Spam and Commercial Content

Prohibited: Unsolicited commercial or promotional content:

• Mass advertising or promotional posts
• Disguised advertising as genuine reviews
• Spam links or repetitive promotional content
• Pyramid schemes or multi-level marketing promotions

3.5 Illegal Content

Prohibited: Content related to illegal activities:

• Promotion of illegal products or services
• Instructions for illegal activities
• Sharing copyrighted content without permission
• Content violating consumer protection laws

3.6 Inappropriate Content

Prohibited: Content that is inappropriate or harmful:

• Explicit sexual content or pornography
• Graphic violence or disturbing imagery
• Self-harm or suicide encouragement
• Illegal substance promotion
• Extremely disturbing or traumatic content

3.7 Platform Abuse

Prohibited: Actions that abuse platform systems:

• Creating multiple accounts for manipulation
• Using bots or automated posting
• Gaming the recommendation system
• Attempting to circumvent content filters

4. Content Moderation Process

4.1 Moderation Principles

4.2 Moderation Methods

01mana uses a multi-layered moderation approach:

• Automated Filtering: AI-powered detection of prohibited content
• Community Reporting: Users can flag inappropriate content
• Human Review: Trained moderators review flagged content
• Context Analysis: Consideration of intent and overall context

4.3 Moderation Timeline

Content Type	Review Time	Action
Obvious violations	Immediate (automated)	Automatic removal
User reports	Within 24 hours	Human review
Borderline content	Within 48 hours	Detailed analysis
Appeals	Within 5 business days	Final decision

4.4 Content Actions

Depending on severity, moderators may:

• Approve: Content meets all guidelines
• Edit: Remove problematic portions while preserving valid content
• Hide: Temporarily remove from public view
• Delete: Permanently remove violating content
• Block: Prevent user from posting for specified period

5. User Reporting and Appeals

5.1 How to Report Content

To report inappropriate content:

1. Click the "Report" button on the content
2. Select the violation category
3. Provide additional context if needed
4. Submit the report

5.2 Report Categories

• Hate Speech: Discriminatory or harmful content
• Harassment: Threats or intimidation
• Spam: Unsolicited commercial content
• False Information: Misleading or inaccurate content
• Inappropriate: Offensive or adult content
• Off-Topic: Unrelated to products or platform

5.3 Anonymous Reporting

Reports can be submitted anonymously. However, providing contact information allows us to follow up for clarification if needed.

5.4 Appeal Process

If your content was moderated, you can appeal:

1. Receive notification of moderation decision
2. Submit appeal within 30 days via appeal form
3. Provide reasoning and additional context
4. Receive final decision within 14 business days

5.5 Appeal Outcomes

• Uphold: Original moderation decision maintained
• Reverse: Content restored with possible warnings
• Partial: Some content restored, some restrictions remain
• Escalate: Further review by senior moderation team

6. Content Ownership and Rights

6.1 User Content Ownership

Users retain ownership of their original content:

• Text, photos, and videos posted by users
• Personal experiences and opinions shared
• Creative expressions and original contributions

6.2 Platform License

By posting content on 01mana, users grant the platform:

• Display License: Right to show content on the platform
• Distribution License: Right to share content with other users
• Moderation License: Right to edit or remove violating content
• Non-Commercial License: Rights for platform operation only

6.3 Third-Party Content

When sharing content from others:

• Ensure you have permission to share
• Respect copyright and intellectual property rights
• Clearly attribute sources when required
• Do not share private or confidential information

6.4 Content Archiving

01mana may retain moderated content for:

• Legal compliance and audit purposes
• Investigation of violations
• Improvement of moderation systems
• Statistical analysis (anonymized)

7. Community Guidelines

7.1 Building a Positive Community

Users are encouraged to:

• Be respectful and constructive in feedback
• Help other users with genuine advice
• Share both positive and negative experiences honestly
• Engage in meaningful discussions
• Report issues rather than attacking individuals

7.2 Best Practices for Reviews

7.3 Interaction Etiquette

• Respond Gracefully: Address feedback professionally (for businesses)
• Avoid Confrontation: Focus on facts rather than personal attacks
• Use Private Messages: For detailed discussions or disputes
• Respect Privacy: Don't share others' personal information

8. Enforcement and Consequences

8.1 Violation Consequences

Violation Severity	First Offense	Second Offense	Third Offense
Minor (spam, off-topic)	Content removal + warning	24-hour posting block	Account suspension
Moderate (harassment, false info)	Content removal + warning	7-day posting block	Account suspension
Severe (hate speech, threats)	Immediate account suspension	Permanent ban	Legal action if applicable

8.2 Progressive Enforcement

Consequences increase with repeated violations:

• Warnings: First violations receive educational warnings
• Temporary Blocks: Prevent posting for specified periods
• Account Suspension: Temporary or permanent access restrictions
• Legal Action: For serious violations (threats, fraud, etc.)

8.3 Business Account Considerations

Business accounts face additional scrutiny:

• Fake reviews can result in account termination
• Paid review schemes lead to permanent bans
• Product misrepresentation affects seller ratings

9. Contact and Support

For questions about content moderation or to report violations:

Response Times:

• Content reports: Reviewed within 24 hours
• Appeals: Processed within 5-10 business days
• General inquiries: Response within 48 hours

10. Updates to This Charter

01mana may update this Content Moderation Charter to reflect:

• Changes in platform features or community needs
• Evolving legal requirements and best practices
• Improvements in moderation technology and processes
• Community feedback and usage patterns

10.1 Notification of Changes

When significant changes are made:

• Users will be notified via platform announcements
• Email notifications for registered users
• Updated effective date posted on this page
• Summary of key changes provided

10.2 Acceptance of Updates

Continued use of 01mana after charter updates constitutes acceptance of the new terms. Users who disagree with significant changes may:

• Request account deletion
• Export their data before leaving
• Provide feedback for consideration

11. Governing Law

This Content Moderation Charter is governed by the same terms as the 01mana General Terms of Use. Disputes related to content moderation shall be resolved through the platform's dispute resolution process, with final recourse to the applicable courts in the user's jurisdiction.

01mana commits to fair, transparent, and consistent application of these guidelines across all users and content types.