Privacy Policy

1. Introduction

01mana ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

This policy complies with applicable data protection laws, including the General Data Protection Regulation (GDPR) for European users, and other relevant privacy regulations worldwide.

By using 01mana, you consent to the collection and use of information in accordance with this policy.

2. Data Controller

Data Controller: 01mana Platform
Contact: contact@01mana.com
Data Protection Officer: contact@01mana.com

We are responsible for the processing of your personal data as described in this policy.

3. Information We Collect

3.1 Information You Provide Directly

Data Category	Purpose	Legal Basis
Account Information • Username • Email address • Password (encrypted)	Account creation and authentication	Contract performance
Profile Information • Full name • Profile picture • Gender • Business details (for sellers)	Personalization and verification	Contract performance Legitimate interest
Delivery Information • Shipping address • Phone number • Contact preferences	Order fulfillment and delivery	Contract performance
Communication • Messages • Reviews • Support requests	Customer service and platform improvement	Contract performance Legitimate interest

3.2 Information Collected Automatically

Data Category	Purpose	Legal Basis
Technical Data • IP address • Browser type • Device information • Operating system	Platform security and optimization	Legitimate interest
Usage Data • Pages visited • Time spent • Click patterns • Search queries	Analytics and service improvement	Consent Legitimate interest
Cookies • Session cookies • Preference cookies • Analytics cookies	Functionality and personalization	Consent

3.3 Information from Third Parties

• Payment Processors: Payment confirmation and billing information
• Social Media: When you connect social accounts (optional)
• Business Partners: Verification data for seller accounts

4. How We Use Your Information

4.1 Primary Purposes

• Account Management: Create and maintain your account, authenticate users
• Order Processing: Process purchases, payments, and deliveries
• Platform Operation: Provide product recommendations and commission payments
• Communication: Send order confirmations, delivery updates, and support responses
• Customer Service: Handle inquiries, disputes, and technical support

4.2 Secondary Purposes

• Analytics: Understand user behavior and improve our services
• Marketing: Send promotional offers (with consent)
• Security: Prevent fraud, abuse, and ensure platform security
• Legal Compliance: Meet legal obligations and enforce our terms

4.3 Automated Decision Making

We may use automated processing for:

• Fraud detection and prevention
• Personalized product recommendations
• Risk assessment for seller verification

You have the right to object to automated decision-making that significantly affects you.

5. Information Sharing and Disclosure

5.1 With Sellers (Businesses)

When you purchase a product, we share necessary information with the seller:

• Delivery address and contact information
• Order details and product specifications
• Payment confirmation (but not payment method details)

5.2 Service Providers

We share data with trusted third-party service providers who assist our operations:

• Payment Processors: Currently, payments are arranged directly between sellers and buyers. We are working on implementing integrated payment solutions.
• Cloud Hosting: For platform infrastructure and data storage
• Email Services: For sending notifications and confirmations
• Analytics: For website usage statistics

5.3 Legal Requirements

We may disclose your information when required by law or to protect rights:

• Court orders or legal proceedings
• Government requests (with proper authorization)
• Prevention of fraud or illegal activities
• Protection of user safety and platform security

5.4 Business Transfers

In case of merger, acquisition, or sale of assets, your data may be transferred to the new entity, subject to continued privacy protection.

6. Data Retention

Data Type	Retention Period	Reason
Account Information	Account active + 3 years after deletion	Legal obligations, dispute resolution
Order Records	7 years	Tax and accounting requirements
Communication Logs	2 years	Customer service quality
Analytics Data	2 years	Service improvement
Cookies	As specified in cookie settings	User preferences

Data is securely deleted or anonymized after the retention period expires.

7. Your Rights (GDPR and Privacy Rights)

7.1 Access and Portability

• Right to Access: Request a copy of your personal data
• Data Portability: Receive your data in a structured format

7.2 Rectification and Erasure

• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Delete your data (subject to legal limitations)

7.3 Restriction and Objection

• Right to Restriction: Limit processing of your data
• Right to Object: Object to processing based on legitimate interests
• Direct Marketing Opt-out: Unsubscribe from promotional communications

7.4 How to Exercise Your Rights

To exercise any of these rights:

• Contact our Data Protection Officer at contact@01mana.com
• Use the privacy settings in your account dashboard
• Submit a request through our privacy portal

Important Notice: Users and businesses should be aware that they may occasionally be unable to modify their data. We are working to improve this functionality.

We will respond within 30 days of your request.

8. Cookies and Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files stored on your device that help us provide and improve our services.

8.2 Types of Cookies We Use

Cookie Type	Purpose	Duration
Essential Cookies	Authentication, security, shopping cart	Session or 1 year
Analytics Cookies	Website usage statistics	2 years
Marketing Cookies	Personalized recommendations	1 year

8.3 Managing Cookies

You can control cookies through:

• Browser settings (disable or delete cookies)
• Our cookie consent banner
• Privacy settings in your account

Note: Disabling essential cookies may affect platform functionality.

9. Data Security

9.1 Security Measures

We implement industry-standard security measures:

• Encryption: Data encrypted in transit (HTTPS) and at rest
• Access Controls: Limited access to personal data on a need-to-know basis
• Regular Audits: Security assessments and penetration testing
• Incident Response: Procedures for data breaches

9.2 Data Breach Notification

In case of a data breach affecting your personal information, we will:

• Notify affected users within 72 hours
• Report to relevant data protection authorities
• Provide guidance on protective measures

10. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Certification schemes (Privacy Shield, etc.)

11. Children's Privacy

01mana is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes via:

• Email notification
• Platform announcement
• Updated effective date on this page

Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

For privacy-related questions or concerns:

Data Protection Officer
Email: contact@01mana.com
Address: [Company Address]

General Support
Email: contact@01mana.com
Privacy Portal: [Link to privacy dashboard]

You can also contact us through the privacy section of your account settings.